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Q. Am I eligible for a return/exchange?
A. Yes, you are.
A customer is entitled to return/exchange the product in the following conditions:
But items cannot be exchanged or refunded if you have received what you have ordered and later you wish for a different size, color or design.
For example - We cannot exchange or issue a refund for a t-shirt if you later realised that you needed a different size, color or design, as long as you have received exactly what you have ordered. The same goes with books and wall art size and design.
Q. How long do I have to submit a claim for a return/exchange?
A. Any claims for misprinted/damaged/defective items must be submitted within 7 business days after the product has been received.
Q. How do I report a problem with my order?
A. If you notice an issue on the products or anything else on the order, please contact us at contact@kritinova.in with all relevant details of the same.
For this the customer needs to meet the following conditions and ensure:
Our customer service representative will ask the customer to share the clear images of the product, MRP sticker to initiate the returns process.
Q. How long does it take to receive a refund?
A. Once everything is confirmed from our end, we will process your refund within 7 business days after the product has been picked up by our courier partner.
Q. What if the recipient's address was wrong?
A. If the customer provides an address that is considered insufficient by the courier partners, the shipment will be returned to our facility. The customer will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Q. What if the product is damaged in the transit?
A. If something arrives damaged, send a photo of the damaged goods to contact@kritinova.in, then we'll gladly send a replacement at no cost to you.
Q. What if an order gets lost in transit?
A. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. No return/exchange claim will be entertained if it has been submitted after 2 weeks of the delivery of the product. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming your shipping address was correct. It would also be good to double-check that you got in touch with the shipping carrier to try to locate the lost order.
Keep in mind that if tracking information states an order was delivered but customers think they haven't received it, in that case, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.
Q. How will I receive the refund for my cancelled or returned product?
A. In case of prepaid orders, money will be returned to the bank account where the payment was made from. For Cash on Delivery orders, customers will be required to provide bank details where they would like to receive the refund.
Q. Can I Order COD of any amount?
A. No. There is a limit of Rs. 5000 on the products that are customized by us as per your requirements. If the bracket exceeds the value of Rs. 5000, you'll have to pay 50% in advance, and the rest during delivery.
